Yes, free parking is available at all our properties. Brysam and Kensington House have parking on the driveway, Castleton Avenue has on-street parking and a parking permit is provided in the welcome pack within the house and Obel Tower has secure underground parking and a fob is provided by concierge upon checking in.

Yes, all bills are included in the cost of the apartment or house. A cleaning fee of £100 is payable upon booking your location.

Yes, of course, except at Kensington House, Brighton, London, Manchester and Obel Tower. At Castleton Avenue and Brysam we accept well behaved dogs within the accommodation. Please note that you must clean up after your dog and an additional cleaning fee may be payable. Please do not allow your pets onto the sofas or beds.

For Brysam the nearest station is Sallins & Naas, about 2.5km away on the Irish Rail network. Castleton Avenue is close to Yorkgate railway station and Obel Tower is close to Great Victoria Street and Lanyon Place railway stations - both part of the Northern Ireland Railways network. Kensington House is by the Tyne & Wear Metro, which is connectable via Newcastle Central railway station. Our apartments in Liverpool are close to Liverpool Lime Street or Liverpool Central railway stations. In Manchester, the nearest stations are Manchester Piccadilly, Manchester Victoria or close to the Manchester Metrolink tram network. Our Blackpool apartments are close to Blackpool South station as well as the Blackpool Tramway. Our London apartments are next to Canary Wharf Elizabeth Line station, where you will also find the London Underground, Docklands Light Railway and Uber Thames Clipper Riverboat services. Brighton is a short walk from Brighton or Hove mainline stations.

We provide a welcome hamper upon arrival which contains tea, coffee, sugar, milk, cereal, sausages, bacon, eggs, baked beans, veg roll (NI only), bread, butter and some other treats. If you require any special dietary requirements, such as gluten free, vegan, vegetarian or others, please let us know when you book and we will be able to arrange this for you.

Of course. All our properties come with more towels than you need. plus all the beds are made for you upon arrival. We ask that you do not take any of the towels out of the properties. If you require additional towels for the beach, swimming pool or gym, please let us know and we can arrange this.

We can provide Rail Sail tickets across the Irish Sea from the UK mainland, coach services from Glasgow Buchannan Street Bus Station or rail tickets for travel throughout Great Britain. These are additional items and not included within your booking price. We can also provide either daily, weekly or pay-as-you-go smartcards for travel on local buses, trams and rail services.

Not on site, no, except for a small home gym at Brysam. We do have a partnership with local gyms. These are as follows: Brysam - Clane Sports & Rugby Club Castleton Avenue - Pure Gym, Yorkgate Shopping Centre Obel Tower - Pure Gym, Yorkgate Shopping Centre Kensington House - Pure Gym, Newcastle City Centre Blackpool - Pure Gym, Blackpool North Road Manchester - Pure Gym, Manchester Northern Quarter Liverpool - Hilton Hotel Gym London - Canary Wharf Gym & Spa Brighton - Pure Gym, Hove

All bookings are paid for in advance, but these are fully refundable should you need to cancel. We also require a security deposit to be paid, which is refunded upon departure.

Yes and no. At all our properties, except listed below, we accept children of any age and have travel cots available, on request. At Obel Tower, due to rules set out by the Northern Ireland Fire & Rescue Service for High Rise Buildings, we cannot accept children into the property. This rule is currently under review and we will update you when we have more information on this. At our Canary Wharf apartments in London, we are also unable to accept children due to the height of the tower, and open balconies. We are sorry for this.

In Clane, the world-renowned K-Club Golf Resort is within easy reach and features not only a beautiful course, but is is Ryder Cup-approved. Clane is also not too far from Dublin which offers a wide range of activities for people of any age. See www.visitireland.com for tourist information. In Belfast, everything is literally on your doorstep from the Titanic Museum, the Ulster Folk & Transport Museum, Crumlin Road Gaol and much more. See www.visitbelfast.com for details. Newcastle also has everything close by from the Centre for Life, Sage Gateshead, Angel of the North, the North Discovery & Sculpture Park and more. See www.newcastle.gov.uk for more. In Blackpool, within a 5 minute walk, you'll find the Blackpool Pleasure Beach, Merlin Sandcastle Waterpark, South Pier and the Blackpool Tramway where, within ten minutes, you can be at Central or North Piers, Blackpool Tower & Circus, the town centre, Madame Tussauds, Peter Rabbit World and further afield to Fleetwood, Cleveleys and Bispham. See www.blackpool.gov.uk for more. Manchester is close to the Arndale Centre, National Football Museum and the Manchester Metrolink can take you to the Trafford Centre, Heaton Park, Manchester United and City's stadia, as well as Manchester Airport. See www.manchester.gov.uk. Liverpool is very close to the M&S Bank (Liverpool) Arena, LiverpoolONE shopping centre, Mersey Ferries, Beatles Experience and loads more. See www.liverpool.gov.uk. London Canary Wharf is close to the O2 Arena and Outlet Shopping Mall, Excel London, Uber Thames Clippers Riverboat services and the entire Canary Wharf complex. The nearby South Quay Docklands Light Railway station will take you to Westfield Stratford, the City of London, Lewisham, Greenwich and by connecting with London Underground you can visit many more places. See www.canarywharf.com. Brighton is a short walk from the British Airways i360 Observation Tower, Brighton Pier, the Marina village, the Laines Shopping and Hove town centre. See www.brightonandhove.gov.uk.

We decided not to join services like Booking-dot-com, LastMinute-dot-com, Laterooms or others to keep our prices down. The third-party booking sites charge a commission on bookings (up to 20%), and we can pass that discount onto you by providing our bookings direct to you. At certain times of the year, we do feature on Airbnb, but mainly for major events (such as Eurovision in Liverpool, BBC Sports Personality of the Year, major sporting events and concerts).

Stena Line offer our guests 60% off vehicle crossings and a flat rate of £10 per additional passenger. Please contact us for details. They also offer 50% off foot passenger fares.